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At NSS Safety Supplies Ltd t/a Nixon Safety (Nixon Safety), we are 100% committed to protecting the privacy and security of our customers and site visitors. The Nixon Safety team members are customers themselves, of both Nixon Safety and other internet sites – so we totally appreciate and respect how important privacy is.
For all our services, the data controller — the company that’s responsible for your privacy— is NSS Safety Supplies Ltd t/a Nixon Safety Limited.
Navigating this page
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
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How we use your name & contact details |
Why? |
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Deliver your purchases to you |
We’ve got to do this to fulfil our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
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Send you service messages by text, e-mail or through our app, such as order updates |
We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
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Sending you information by email, SMS, or post, about our new products and services |
To keep you up to date. We only send this with your permission |
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Fraud prevention and detection |
To prevent and detect fraud against either you or Nixon Safety – unfortunate, but absolutely essential |
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Showing you NSS Safety Supplies Ltd t/a Nixon Safety.com adverts as your browse the web |
So you can see our latest products and deals |
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Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Your date of birth information
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How we use your date of birth |
Why? |
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Fraud prevention and detection |
To prevent and detect fraud against either you or Nixon Safety – unfortunate, but absolutely essential |
Your gender information
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How we use your gender information |
Why? |
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To direct you to the right part of our website |
To get you to the products that you want faster |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
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How we use your payment information |
Why? |
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Take payment, and give refunds |
We’ve got to do this to perform our contract with you |
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Fraud prevention and detection |
To prevent and detect fraud against either you or Nixon Safety – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
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How we use your contact history |
Why? |
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Provide customer service and support |
We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
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Train our staff |
So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
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How we use your purchase history and saved items |
Why? |
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Sell you things |
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
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Provide customer service and support, and handle returns |
We’ve got to do this to perform our contract with you |
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Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
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How we use information about your phone or laptop, and how you use our website and app |
Why? |
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Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
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Protect our website |
To prevent and detect fraud against either you or Nixon Safety – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
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How we use information from accounts you link to us |
Why? |
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To enable you to log into our website simply and easily without having to create a specific account |
To make it easier for you to use NixonSafety.co.uk and purchase those items you want! |
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To provide product recommendations |
So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
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How we use your responses to surveys, competitions and promotions |
Why? |
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Run the survey, competition or promotion |
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from NSS Safety Supplies Ltd t/a Nixon Safety.com
You can stop receiving marketing messages from us at any time.
You can do this:
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as Nixon Safety comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Nixon Safety.
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Nixon Safety banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Nixon Safety (for example, your Nixon Safety search history, and the content you read on Nixon Safety) or on Nixon Safety banners or ads you have previously clicked on.
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Nixon Safety website or other Nixon Safety services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Nixon Safety.
We use cookies on our website.
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
You can contact our privacy team by dropping us a line at support@nixonsafety.co.uk.
The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from May 25 2018.
The GDPR imposes new obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens.
We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of all relevant Data Protection Legislation, including GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation that state:
Personal data shall be:
We place a high priority on protecting and managing data in accordance with accepted standards and indeed helping our customers utilise our products and services to the same end.
NSS Safety Supplies Limited are committed to compliance with the GDPR as both a processor and controller of personal data and have established a working group to lead our GDPR implementation project and ensure compliance on an ongoing basis.
