Refund policy

This policy covers orders placed on nixonsafety.co.uk with Selling Point Ltd t/a Nixon Safety.

Returning an item

You can return most items within 30 days of delivery for a refund or exchange.

  • Items must be unused and unworn, in their original packaging, with all tags and labels attached.
  • Footwear must come back in its original box. Please put the box inside another box or bag so it isn't marked in transit.
  • You pay the cost of sending the item back, unless it is faulty or we sent you the wrong item.
  • We recommend a tracked service, as the item is your responsibility until it reaches us.

How to start a return

Email sales@nixon-safety.co.uk or call 01642 247490 with your order number and the items you want to return. Many of our products are sent direct from the manufacturer, so please don't post anything back until we've given you the correct returns address. Parcels sent to the wrong address can't be refunded.

Items we can't accept back

  • Personalised items, including anything embroidered, heat sealed or printed with your logo, unless they are faulty
  • Items made or ordered specially for you
  • Hygiene items once their seal or packaging has been opened, such as ear plugs, disposable masks and respirators, and disposable gloves
  • Food and drink, including tea, coffee, sugar and snacks
  • Items that have been used, washed, damaged or soiled, or that smell of smoke

If we receive an item we can't accept, we can send it back to you at your cost.

Refunds

We check returned items when they arrive and email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank may take a few more days to show it.

If you are a consumer cancelling within 14 days of delivery, we also refund the standard delivery charge you paid for that order. We don't refund the extra cost of express delivery.

Faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, tell us within 7 days of delivery if you can, with a photo. We'll arrange the return at our cost and send a replacement or give you a full refund. This doesn't affect your rights under the Consumer Rights Act 2015.

Exchanges

If you need a different size or colour, tell us when you contact us. We'll send the new item once the original is on its way back, subject to stock.

Trade accounts

Returns on trade account orders follow this policy too. Credit is applied to your account instead of a card refund.